Sainsbury’s has successfully addressed technical problems that caused online grocery deliveries and card payments to be cancelled in their stores on Saturday.
The majority of online orders for the supermarket were not able to be completed due to a software update causing issues. This affected certain stores, online grocery services, and the store’s ability to communicate with customers.
Tesco has also resolved a technical issue that had affected a small proportion of its deliveries on Saturday. The issue, which did not impact in-store shopping and online orders, was not connected to the issue affecting Sainsbury’s.
A representative from Sainsbury’s has stated that all of our stores now accept contactless payments, in addition to other forms of payment. Our online grocery ordering system is also functioning normally and customers can schedule a delivery starting tomorrow.
On Saturday morning, they stated that they were diligently working to resolve the problem and expressed their apologies to customers whose deliveries were impacted.
On Saturday, a representative from Tesco stated that most of their online orders are being delivered without any problems. However, there was a technical issue that resulted in the cancellation of a few orders earlier today. They are reaching out to the affected customers directly and apologize for any inconvenience caused.
Sainsbury’s-owned Argos was impacted by a software update, potentially causing problems for customers attempting to place orders or pick up items in-store. The company warned that orders made on Saturday may experience delays in fulfillment.
A customer named Yvonne, age 56 and residing in the Reading area, shared with PA Media that she had an important order scheduled for delivery on Saturday morning, but it was not fulfilled. She expressed frustration with the lack of communication from Sainsbury’s to its customers.
“It was evident that there was an issue at 7am, as that is the usual time for the receipts to be sent out. However, there was no statement released until around 8:30, and it was only posted on social media, which not all customers may have access to.”
It would have been more helpful to receive an email or text notifying customers, like myself, who were anticipating a delivery in the early morning.
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Sainsbury’s revealed their plan to incorporate additional self-service tills and warehouse robots, along with utilizing AI prediction technology, in order to efficiently manage inventory levels and reduce costs. This initiative is estimated to save £1 billion within the next three years.
Simon Roberts, the CEO of Sainsbury’s, stated that the company’s outdated systems were causing inefficiencies and unnecessary waste. He emphasized the need to find more efficient methods of operation.
Source: theguardian.com
